Resume
I am a people-focused UX manager with over 20 years of experience in the design industry. I have lead design teams to create effortless design experiences with focus on both user and business needs to deliver measurable results.
Years of Design Experience
20+
Years in the UX Industry
12+
Years of Design Management
8+
Industries
Financial technology (Fintech), consumer, enterprise, hospitality, educational, medical, and publishing.
Key Professional Strengths
Constructive Team Management
Strong Proactive Leader
Superior Problem Solver
Big-Picture (Thoughtful) Thinker
Effective Communicator & Presenter
Cross-Team Collaborator & Partner
Great Project Management & Planning
Team Mentoring & Development
Vendor Management
Customer Relation Management
Global Senior UX Manager
Information Services Group @ Citi
April 2020 – present
Manage a distributed UX team in transforming and delivering best in-class data visualization products where UX is applied at various parts of the project life cycle.
Establish a strong UX strategy within and outside of the department.
Quickly grasp knowledge of complex applications and ensure delivery of UX-centric, comprehensible solutions that deliver quantifiable business impact.
Define product requirements by conducting interviews, collaborating with stakeholders, BAs, and development leads, analyzing existing or future use cases, and/or reviewing user feedback.
Create the strategic UX BOW roadmap and delegate prioritized UX deliverables.
Ensure the UX team design with consistency and simplicity by following our design system and established UI patterns.
Test features, hypotheses or validate design decisions by rapidly integrating feedback into design iterations.
Identify and drive opportunities to align research, design, and UX writing across all products.
Deliver compelling UX presentations to stakeholders and senior leadership connecting designs back to business goals.
Foster partnerships with other departments in the organization to set strategies and alignment of goals in order to build a collaborative culture.
Recruit, mentor, develop, and nurture a highly engaged, synergetic UX team.
Champion and promote UX design thinking throughout the organization.
Professional Experience
Principal UX Consultant
Various Clients
2019-2020
Responsible for managing, researching, strategizing, and designing integrated user experiences for various clients.
Senior UX Architect & UX Manager
Digital Innovation & Commerce @ Bloomin’ Brands
2017-2019
Responsible for overseeing the customer journey of all four restaurant brands’ (Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill, Fleming’s Prime Steakhouse & Wine Bar) digital touch points, including ecommerce, restaurant, loyalty and corporate websites, and mobile apps.
Managed the UX team by providing clear goals, constructive feedback and ensure consistent quality while being cognizant of development constraints.
Fostered collaboration with team members (UX, design, development, product management, QA) to drive value, identify and resolve impediments in the process flow.
Used technology, data, and user feedback to understand customer needs, iteratively optimized the customer experience, and improved operational efficiencies.
Delivered an innovative end-to-end frictionless customer experience by simplifying the user flow from the landing or the product page to checkout.
Solved problems that drove customer engagement, grew audience and increased revenue through the rise of ecommerce conversions.
User Experience Architect
Enterprise Architecture @ Bloomin’ Brands
2016-2017
Accountable for ensuring design and usability are the foundation of all restaurant and corporate technologies. Worked closely with corporate and restaurant team members to understand how they do their job in order to design solutions that facilitated their work flow. Developed a corporate UI style guide for continuity and consistency across all internal products. Instilled ADA/WCAG standards within all projects. Established and implemented UX processes that bridged gaps between organizational functions (business, design and technology). Collaborated with product teams in an agile software development environment.
Lead Senior UX Consultant
CTO UX Center of Excellence @ Citi
2014-2016
Collaborated globally with business owners, product managers, developers and other stakeholders to define, design, document and deliver exceptional user experiences for web and mobile apps. Provided thought leadership, strategic direction and recommendations based on research data and UX insights. Solved complex design problems through a user-centered design process that accounted for user goals, business requirements and development needs. Articulately presented to stakeholders at all levels and cross-disciplinary teams in an intelligent and convincing way. Planned and conducted user research activities (heuristic reviews, user interviews, task analysis, user surveys) and facilitated usability tests to understand users’ needs.
Principal UX Consultant
Various Clients
2002-2016
Led cross-functional teams for national clients to design and deliver desktop/mobile apps, responsive websites and marketing solutions. Leveraged UX insights into influencing business/product decisions. Translated requirements and complicated business problems into design solutions while working within branding and design standards. Created workflow diagrams, wireframes, interactive mockups, prototypes, and final coded products.
Senior User Experience Designer
Bisk Education
2011-2014
Bisk is an online learning services provider that partners with national universities. Strategized, designed and developed online learning interfaces, responsive websites, landing pages and emails. Conducted remote and in-person user testing. Leveraged A/B/multivariate testing, reporting and statistics to optimize and improve performance. Collaborated with web developers to build and integrate HTML5, CSS3 and JS deliverables into existing systems and applications.
Senior Interaction Designer
Bisk Education
2006-2008
Collaborated with creative director, marketing managers, fellow designers and copywriters to deliver multichannel marketing campaigns for national universities. Conceptualized, designed and developed websites, landing pages, emails, and online learning interfaces.
Director of Multimedia
Digital Lightbridge
2004-2006
A strategic marketing firm. Managed cross-functional team to deliver web and interactive media strategies including websites, interface designs, and video/audio production. Communicated and presented work to clients. Built and maintained strong team, client and vendor management.
User Interface Designer & Book Cover Designer
Penguin Random House
1999-2002
Responsible for brand development, digital strategy, creative direction, design and development of author, book and corporate websites while collaborating with members of the project team. Conceptualized and designed book covers.